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Frequently Asked Questions

Questions About Online Payments

Questions About Hotels in Salou

Questions About the Park Port Aventura?


Frequently Asked Questions


1- What is the difference between Hotels On-Site at Port Aventura and accommodation in Salou?


Advantages of staying on-site at a hotel in Port Aventura:
By staying at one of the three on-site hotels you can take advantage of the park installations without any limits. So by reserving a room in one of the hotels, all members of the party will be able to enter Port Aventura completely free and at least on entrance to the Port Aventura Aquatic Park (depending on number of visitors as the Aquatic Park has limited space). The advantage of on-site accommodation is a matter of time and money. You’ll have quick and free access as the park is just a few minutes from the hotels.
 
Advantages of staying at a hotel in Salou:
By staying at a hotel in Salou you are choosing the freedom to organise your vacation independently. You can take advantage of the great offer “2 Days for the Price of 1” together with your choice of accommodation in Salou. You can find hotels and apartments close to the beach or in the center of town. The accommodations in Salou are generally less expensive than the park hotels.

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2- Are the park entrances included in price of the reservation?


YES, in both cases your entrances to the park are included for the number of adults and children that you have indicated.
- In the case of Port Aventura Hotels you will have unlimited access to the park for the duration of your stay.
- In the case of Ticket plus Hotel in Salou you will have access to the park according to the type of ticket that you select. During the summer there are offers for 3 and 7 days whereas the offer 2 days for the price of one is all year. The price of the tickets is included in the room price and shown exactly on the booking page.

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3- How can I reserve my hotel and my park entrances?


Search

1. Would like to stay in the park Port Aventura or would you rather stay in a hotel or apartment in Salou? Choose between “Port Aventura Hotels” or “Tickets and Hotel in Salou”.
  • For the hotels in the park, access to the park is unlimited and free for the duration of your stay.
  • For the offer “Tickets and Hotel in Salou” the duration of your access depends on which ticket offer you choose. You will need to enter the first day that you will be visiting the park.
2. Indicate the number of adults and the number of children. Click the button “Search”.
3. For children you will need to enter the ages of the children then press “Submit”.

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Selection

1. You will arrive at a new page where all of the hotel possibilities in Salou or in Port Aventura are displayed for your personal choice.
Note: If you are looking for a specific hotel you will be able to find it using the search filters at the top of the page.

2. Now choose your hotel or accommodation selection (apartments are also available) and also board and room type from the available options.
Note: Don't forget to check the great deals in each of the different categories available!  Why to stay in a 3 star hotel when you can get 4 stars hotels for the same price!

 Info: The price of the tickets in included in the room price for the number of persons previously indicated in the search.


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Payment

1. On the payment page review the information regarding your reservation.
  • Hotel Details: The name of the hotel and address, your arrival and departure dates, the type of room and board, the number of persons and the cancellation policy.
  • Port Aventura Park Entrance Details: If you have chosen a hotel in Salou then the ticket price, duration and number of persons will be indicated.  If you stay on-site at one of the Port Aventura hotels then all members of the party will have access to the park.
  Info: The amount indicated includes the price of the accommodation, park entrance and taxes for the number of persons indicated in the details.

2. Enter your personal information.

 Info: Please enter your passport or identity card number! Why? Because we are an official VAT company and in order to issue invoices outside of Spain we need to register a fiscal number.  Also in Spain all tourists are required to register with their hotel a valid identification.  This information is confidential and we don't share it with anyone.  You can easily review our security and privacy policy.

3. Enter your payment details.
4. Read and accept the general terms and conditions.
5. Click "Book Now" to complete the transaction.

 Note: The payment process may take up to 3 minutes depending on the connection to your bank.  Please be patient and do not refresh the page.
 
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4- What do I have to do after a finish the reservation online?


Once you have completed the booking form online you will receive the confirmation for the hotel and the tickets via email:
 
Note: The tickets are not sent via normal post.
 
  • For the offer “Port Aventura Hotels”: You will only receive one confirmation email which you should print, sign and bring to the hotel along with a photo ID.
  • For the offer “Tickets + Hotel in Salou”: You will receive two confirmation emails, one for the accommodation of your choice and the other for the park entrances. You must print both emails and sign them. Present the hotel confirmation voucher at the hotel together with your photo ID. For the tickets you will need present the voucher, a photo ID with the name of the ticket holder and the credit card which you used to purchase the tickets (you can also show a photocopy, front and back, of the credit card used to purchase) at the ticket booth.
  • For only park entrances: You will automatically receive an email confirmation which you will need to print and sign and take it with you to the ticket booth at the park. You will need a photo ID with name of the ticket holder and the credit card that you used to purchase the tickets online (you can also show a photocopy, front and back, of the credit card used to purchase).
 

5 – How do I get to Port Aventura?


Port Aventura is just one hour away from Barcelona and just 10 minutes from the Reus airport. Also the park is close to the train station and there is a direct turn off from the highway A-7. No matter how you travel -
Port Aventura is right next to you!
 
From the center of Salou to Port Aventura

If you are traveling by car, leave the center of Salou by taking C-31 B for about one kilometer (0.6 miles). Soon you will take C-14 in the direction of “Reus, Tarragona, Valencia A7”. Next take C-14 in the direction of “A7 – Tarragona” for about one kilometer (0.6) miles.
It isn’t necessary to take the Highway (AutoRoute) A7, but if you do happen to get on it watch for the exit mark clearly with “Port Aventura”.
Upon arriving at Port Aventura, the two parking lots “Seat Ibiza” and “Seat Toledo” are available (fee: 6€ per day).
Note: The parking lots are enormous so remember to write down your number and area!
 
If you choose to travel by bus, we recommend that you use the services of Autocars Plana. These buses stop at different locations around the center of Salou at Carrer Barcelona, Avinguda Jaume I and Plaça Europa. 
The total journey takes about 30 minutes. There is a bus at least once an hour from 10h to 19h*.
For information and reservations: (+34) 97 735 4445 or www.autocarsplana.com
 
*Hours can be subject to change
To see just how simple it is check out the itinerary on Google Maps!

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By Car
-          Port Aventura is situated at exit 35 off the Highway (Autoroute) AP-7 (also indicated by Mediterranean Highway or E-15)
-          From La Jonquera or South of France take AP-7
-          If you are coming from Barcelona or El Vendrell you can reintegrate into the AP-7 from the C-32
 
You can also use the following national routes:
-          N240 Tarragona-Lleida
-          T-11 Tarragona-Teruel
-          N340 Barcelona – Valencia

GPS Coordinates: UMT (X=344975.1205; Y=4551203.34)
 
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By Train

If you are traveling by train, RENFE or the AVE offer you two very practical alternatives.
 

RENFE
Port Avenura has its own train stop, connected with many other stations in the region.
Information and reservations: (+34) 902 24 02 02 or www.renfe.es
 
AVE
The High Velocity train travels from Madrid, Guadalajara, Calatayud, Zaragosa and LLeida to the train station at Tarragona*. From the Tarragona train station Port Aventura has a bus service “Rapid Tren” which will lead you directly to the park.
Information and reservations: (+34) 902 24 02 02 or www.renfe.es

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By Bus

Port Aventura offers a service called “Rapid Tren” from the Tarragona train station to Port Aventura train station. **Price per person is 4.10 €. The service is free for children 0 to 3 year old.

Information and reservations: (+34) 902 42 22 42 or www.alsa.es
Advance reservations are not necessary; you can pay once you get on the bus.
** Prices subject to change

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By Plane

If you decide to travel by plane then you should be aware of the different distances to Port Aventura and Salou.
 

Reus Airport
Port Aventura is just 10 minutes from the Reus airport. From there you can take a taxi or rent a car. There are buses and taxis to Salou.

Barcelona Airport
If you choose to arrive at the International Airport Barcelona (El Prat) it is recommended that you take the “Rapid Airport” service * to Tarragona.
This shuttle will take you to Port Aventura but make sure you have booked your accommodation in advance! The “Rapid Airport Bus” is located at the exit of Terminal B in front of the Joan Miro mural.
Information and reservations: (+34) 902 20 22 20 or (+34) 977 77 90 90 (you will need to show your reservation number / voucher)

*This service is not provided by Port Aventura Park
 
Girona Airport
Girona is 2 hours by car from Port Aventura. It is a good option if you want to drive to the park by car. Remember to ask for the special prices for Port Aventura Visitors.

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Questions About Online Payments


6 – Is it secure to pay online?


We at BarcelonaPoint.com are very adamant about the importance of online security. Our site uses the highest level of security available so all communications are protected and your data is secure.
 
We only collect personal information for the purpose of completing a reservation and when we do collect this information it is through a VeriSign SSL certificate and then passed through PGP-2048k encryption.
In any case, you do not have to send any personal information over the internet, you can simply give us a call and we will be more than happy to complete the reservation over the phone or you can send your credit card via fax. Bank transfer payments are also accepted.
 

7 – Is it possible to pay with vacation checks?


No, we cannot accept vacation cheques. You may pay for your holiday via credit card or bank transfer (please contact us first). Please refer to the previous question for more information about our internet security.
 

8 – Can I pay with an e-card?


YES, it is possible to pay by electronic credit cards. Please be aware that at the hotel reception and at the entrance to the park you will need to prove your purchase with a photo ID and the electronic credit card that you used to purchase. You might also need a letter from your bank with the card number that proves that you are the card holder before you travel to Port Aventura.
 

9 – What is the cancellation policy?


The cancellation policy are the terms in which you may cancel your reservation at any moment by notifying Perfect Sun Travel S.L. Each reservation has a specific cancellation date after which charges may be applied by the hotel and not by Perfect Sun Travel S.L. All cancellations must be made in writing via email, fax or mail.

Cancellation Conditions for Hotels / Aparthotels (excluding private apartments/villas):
a. The client is shown the cancellation policy for the selected hotel on the booking page under the description of the room. In order to book the accommodation, the client must agree to the conditions.
b. In the case of a “no-show”, not arriving at the accommodation with previous notification, the client will be charged the total amount of the reservation or one night’s fee depending on the hotel. The remaining amount will be refunded to the client’s credit card or in case of bank transfer the remainder minus the transfer charges will be return to the clients account.
 

Questions About Hotels in Salou


10 - How far is the center of Salou from the Park?


The center and beaches of Salou are located just 1.6km (1.1 miles) from the theme park. You can get to the park easily via car or bus and even by foot. Please review the section “How do I get to Port Aventura” for more transport information.
 
You can also see the trajectory on GoogleMaps to clear up any doubt!
 

11- Which hotels apply the special offer 1st child free?


At BarcelonaPoint.com we know that travelling with children and booking accommodation requires much attention and organization and of course there is always the expenditures. We do our best to help you find a quality accommodation that you deserve!
 
Every hotel is independent and thus has its own policies, which are not always generalized. The offer of “1st Child Free” applies to children 12 years old or less. The hotels that offer this are generally termed “family friendly”, offering children meals in their restaurant and other supplementary services for families.
 
To see which hotels apply this special offer you just need to click on the button “Book” to see all the price completely itemized where also the discounts appear. (You can easily return to the previous page.)
When you get to the detailed booking page you will see if the discount is being applied to your booking. If it doesn’t appear you can still rest assured that we have applied the lowest possible price to your reservation.
 
Please don’t hesitate to contact us if you would like to get more information about the “1st Child Free” offer. It will be our pleasure to assist you.
 
 

12- How / where can I park my car in Salou?


The majority of hotels in Salou have parking available. The price depends on the hotel and also on the time of year.
Some examples of hotels are Sol Costa Daurada, California Palace and Regina Gran Hotel .
At hotels like Jaume I and Sol Piramide, you can park your car at  public parking lots which are quite close.
 

Questions About the Park Port Aventura





13 - Is it necessary to give all the names of the persons who will use the tickets?


NO, your reservation is related only to one name, typically being the person who makes the reservation, and who will then check in to the hotel and pickup the tickets at the park. It is not necessary to indicate all the names of the persons in party.

Note: Also it is not necessary to indicate the ID/Passport number of all the persons in party just the person who is organizing the check and who is picking up the tickets.
 

Will I get my tickets for the park via post/mail?


NO, the tickets are not sent via postal mail. Upon completing the booking process you will receive an email confirmation with serves as your ticket voucher. You will need to present this voucher along with a photo ID and the credit card that you used to purchase the tickets and the ticket agent will issue your tickets directly at the booth.
 

Can I buy a ticket for just one day?


BarcelonaPoint.com has adapted to your needs and organized with Port Aventura a special Internet offer.
At Port Aventura the classic one day entrance is 42 €.
With BarcelonaPoint.com you receive 2 consecutive days entrance to the park for the same price!
 

16 - What do I have to do when I arrive at the park?


If you have reserved a hotel in Salou + ticket then you’ll ned to present your email ticket voucher at the ticket booth at the park along with a photo ID and the credit card that you used to purchase your holiday. The photo ID must match the name of the person on the voucher email.

Once inside the park you have nothing else to do except enjoy all the attractions and show! Don’t forget that you can come back the following day thanks to the offer “2 days for the price of 1”!
If you are staying at one of the on-site hotels at the park you only need to show the hotel email confirmation at the reception. The receptionist will give you your entrances and you’ll have unlimited access to the park and enjoy all it has to offer!
 

If I buy tickets to Port Aventura through BarcelonaPoint.com will I receive VIP access to the park?


YES and NO
YES you will have unlimited access to the park for at least 2 days (thanks to the “2 days for the price of 1 offer”) except in the case where you have reserved at room at one of the on-site hotels where you’ll receive unlimited access for the duration of your stay.
 
On the other hand, you will have to get in line just like everyone else. Once you are inside the park you do have the opportunity to purchase an express ticket upgrade which will allow you to cut to the front of the queue.
 

Will my tickets to Port Aventura give me access to the Port Aventura Aquatic Park?



This depends. If you purchase our offer of hotel in Salou+ ticket you will need to choose the offer “3 days – 2 parks” instead of “2 days for the price of 1”. With the “3 days – 2 parks” you will be able to visit Port Aventura the first day then another day at Port Aventura Aquatic Park and finally a non-consecutive day at either park.
 
If you are staying on-site at one of the Port Aventura hotels then one of the following information will apply:
- For guests at Hotel Port Aventura or Hotel Port Aventura Resort you will have access to the both parks for the duration of their stay.
- For guests at Hotel El Paso you will be given 1 day access to Port Aventura Aquatic, the date must be during youir stay.

Note: In the summer time, for safety reasons, the Port Aventura Aquatic Park may limit the number of persons that can enter during the day. On days with thunder and/or lightning the aquatic park may be closed.
 

Is the park Port Aventura child friendly?


Port Aventura, above all, is an amusement park - synonym with FUN!
 
Children of all ages are more than welcome. The park has been designed for those both young and old with games of skill, miniatures and other sites specifically for the youngest family members. At the entrance you’ll find maps that will help you to locate all the special attractions that are especially orientated for kids! As a general rule, all the shows are family friendly and a pleasure for everyone including small children.
 
The park has a number of  facilities for infants at your disposal: Baby changing rooms and toilets are all around the park. Also, there are strollers and carriages for babies and toddlers located in tone region of the park, called "Mediterrania".
 
Note: Access to the park is free of charge for children under 4 years old. For children 4 to 10 there is a special discounted price on all ticket options with BarcelonaPoint.com
 

Does BarcelonaPoint.com apply special prices for groups and handicapped individuals?


The classic entrance price is reduced for children, seniors, handicapped persons and groups.

The following table displays the current prices:
 
i.      Port Aventura  2 days:
1.       Adult : 42€
2.       Child (4 à 10 yrs): 33.5€
3.       Senior (+60 yrs): 33.5€
                                                         
ii.      Port Aventura + Port Aventura Aquatic  (3 days – 2 parks):
1.       Adult : 63€
2.       Child (4 to 10): 50.5€
3.       Sernior (+60): 50.5€
                                                           
iii.      Handicapped Entrances  Port Aventura :
1.       One Day : 21€
2.       Two Days : 32€
                                                         
iv.      Group Prices Port Aventura (Minimum 21 persons) :
 
High Season
1 day
2  consecutive days
Adult
32€
49€
Child - Senior
25,50€
39 €
Low Season
1 day
2 consecutive days
Adult
30€
46€
Child - Senior
24€
36,50€
 
 

The whole BarcelonaPoint.com Team wishes you a wonderful time in Spain and Port Aventura!